Returns + Exchanges
Hatrik Swim is continuously dedicated to keeping the customer happy. We are happy to accept a return or exchange if the garment is faulty beyond repair or if an alternate size in the same style is unavailable for exchange. Please note we do not accept returns on any sale items. The cost of returns are at the expense of the customer.
- Within Australia, returns must be made within 7 days of purchase.
- For international returns, claims must be lodged within 21 days from the date of shipping.
- The swimwear must be in their original condition, with all hygiene and swing tags in their original state.
- The swimwear must not have been worn, washed or altered from the original state.
- A full refund will be issued (excluding the original shipping cost)
If you are within Australia, simply follow the steps below.
RETURNS: HOW TO
- Email firstname.lastname@example.org and you will be allocated a Returns Authorization (RA) # for your returns
- Upon receiving the RA# you will be notified of the return postal address. (Please understand Hatrik Swim is not accountable for any loss of garments during the returns postage, we recommend you use a registered postal service and keep any tracking details)
- Once the garment is returned to Hatrik Swim as per guidelines above, we will issue a full refund within 7 days of receiving the swimwear. The shipping costs incurred for return items are at the customer's expense, however Hatrik Swim will ship your replacement garment back free of charge.
For all customer service enquiries please contact us at: